Terms and Conditions
Welcome to Plainview Lighting. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.
1. General
Plainview Lighting (“Company,” “we,” “our,” or “us”) provides commercial and residential lighting products for contractors, businesses, and consumers. By using our website or placing an order, you agree to be bound by these Terms.
We reserve the right to update or modify these Terms at any time without prior notice.
2. Product Information & Availability
We strive to ensure all product descriptions, specifications, and images are accurate. However:
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Product specifications are subject to change without notice
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Images may not represent exact product variations
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Availability is not guaranteed and may change based on supplier inventory
If a product becomes unavailable after purchase, we will notify you promptly with alternatives or a refund option.
3. Pricing & Payment
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All prices are listed in USD and are subject to change without notice
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Orders are not confirmed until payment is received and processed
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We reserve the right to cancel or refuse any order for any reason, including pricing errors
Bulk pricing, contractor pricing, or custom quotes may be offered at our discretion.
4. Shipping & Delivery
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We ship nationwide within the United States
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Shipping times are estimates and not guaranteed
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Plainview Lighting is not responsible for delays caused by carriers or external factors
Risk of Loss:
Ownership and risk transfer to the customer upon delivery to the shipping carrier.
Customers are responsible for providing accurate shipping information. Additional fees may apply for address corrections or re-delivery.
5. Returns & Exchanges
We accept returns on eligible items under the following conditions:
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Return requests must be made within 30 days of delivery
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Items must be unused, uninstalled, and in original packaging
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A Return Merchandise Authorization (RMA) is required before returning any item
Non-returnable items may include:
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Special order or custom products
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Installed or used fixtures
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Clearance or final sale items
Restocking fees may apply (typically 15–25%).
Customers are responsible for return shipping unless the item is defective or incorrect.
6. Damaged or Defective Products
Please inspect all shipments upon arrival.
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Damage must be reported within 5 business days of delivery
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Retain all packaging for inspection
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We may require photos to process claims
We will work quickly to resolve issues with replacements, credits, or refunds when applicable.
7. Warranties
Many products sold by Plainview Lighting include manufacturer warranties.
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Warranty terms vary by manufacturer
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Plainview Lighting does not provide additional warranties beyond those offered by the manufacturer unless explicitly stated
We will assist customers with warranty claims when possible.
8. Limitation of Liability
Plainview Lighting shall not be liable for:
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Indirect, incidental, or consequential damages
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Loss of profits or business interruptions
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Improper installation or misuse of products
Our total liability shall not exceed the purchase price of the product in question.
9. Installation & Compliance
Customers are responsible for:
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Ensuring proper installation by qualified professionals
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Verifying compliance with local codes and regulations
Plainview Lighting is not responsible for issues resulting from improper installation or application.
10. Intellectual Property
All content on this website—including text, images, logos, and product descriptions—is the property of Plainview Lighting and may not be used or reproduced without permission.
11. Privacy
Your use of our website is also governed by our Privacy Policy. We respect your information and do not sell personal data.
12. Governing Law
These Terms & Conditions are governed by the laws of the State of Illinois.